Job Details

Field Service Engineers

EMEA, United Kingdom, Gatwick
Job Reference
Schedule Type
Full Time
Job Function
After Sales Service & Repair
Job Description

Smiths Detection is recruiting for Field Service Engineers with electrical / electronics test equipment experience to join the Service Department on a permanent basis.

Working for Smiths Detection means that you will join a leading organisation that is making a positive difference to the world. Smiths Detection is a market leader in the industry, delivering cutting edge products that help save and protect people’s lives. These roles will be crucial for the operation of customers.

Duties and Responsibilities
  • Troubleshoots, services, installs (deploys) and repairs Explosive Detection Systems (EDS), Conventional X-Ray Systems (CXS) or Explosive Trace Detection (ETD) equipment at customer sites
  • Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed
  • Responsible for meeting daily service repair needs and driving customer satisfaction
  • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
  • Order, install, and return parts and manages repair parts cycle time
  • Reviews all logs for open issues and prepares formal reports to customers as necessary
  • Participates in Service sales opportunities and assists with promoting and implementing revenue programs
  • Ensures that tools and test equipment are properly maintained and calibrated
  • Assesses product/equipment performance based on field support data; recommends modifications or improvements
  • Seeks to provide technical support to customers and other service professionals as required
  • May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports
  • Possesses a solid level of technical knowledge on the company’s Trace and X-Ray products
  • Maintains clear and concise business communication proficiency, both oral and written
  • Establishes and maintains a close relationship with senior level FSE’s and Product Managers in order to support the needs of the customer and remain aware of current technical trends
  • Exercises every available measure to control and minimize costs
  • Travel, overtime and work hours other than Monday-Friday may be required
  • Comply with and ensure department compliance with Company health, safety and environmental policies
  • Comply with all applicable UK legislative and security regulations
  • Other duties as required
Required Skills and Experience
  • Education in the Electrical / Electronics field, or equivalent
  • Extensive experience in a similar role, with strong capability of troubleshooting and repairing electrical or electronics test systems / equipment
  • Nice to have - experience with radiation meters, flow meters, computed tomography (CT) systems
  • Computer literacy, competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs (Linux systems experience – an asset)
  • Possess excellent organizational, communication, interpersonal skills with the ability to multi task several projects at once
  • Excellent customer service skills and the ability to handle stressful situations
  • Must be willing & able to travel extensively and at short notice
About us

Smiths Detection offers advanced security solutions in civil and military markets worldwide, developing and manufacturing government-regulated technology products that identify explosives, chemical and biological agents, weapons and contraband. It is part of Smiths Group, a global leader in applying advanced technologies to markets in threat as well as contraband detection, energy, medical devices, communications and engineered components. Smiths Group employs around 23,000 people in more than 50 countries.